Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
Are your products formulated by dermatologists?
Yes, every product in our collection is meticulously formulated and vetted by our team of board-certified dermatologists to ensure clinical efficacy and safety.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country. You will receive a tracking number via email as soon as your order leaves our facility.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. Due to the medical nature of our skincare range, we cannot accept returns on opened items unless there is a confirmed defect.
Do you offer international shipping?
Currently, we ship to most major international regions. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I determine which product is right for my skin type?
We recommend taking our online Skin Assessment or consulting with one of our specialists via our contact page to receive a personalized regimen tailored to your specific concerns.